FAQ

Quick info

Free worldwide shipping
30-day returns
Free replacement if damaged

Products & Materials

What types of art do you offer?

We specialize in gallery-quality wall art on premium canvas. Most pieces are available as classic stretched canvases and as framed canvas prints that create a sleek, floating effect on the wall. Over time, we’ll keep expanding the collection with new styles, artists, and formats.

What’s the difference between a canvas and a framed canvas?

Canvas print: The artwork is printed on thick, textured canvas and hand-stretched over solid wood stretcher bars. The sides are finished, so you can hang it as-is for a modern, gallery-style look.

Framed canvas: The same high-quality canvas is set inside a solid wood (pine) floating frame that creates a subtle gap between the canvas and the frame for a more elevated, “gallery” finish.

What are your canvases made of?

Our canvas prints are made on acid-free, pH-neutral, fade-resistant canvas with a natural textured finish (OBA-free / optical brightener–free). Designed for long-lasting indoor display and to help prevent yellowing over time.

What are the stretcher bars and frames made of?

Canvases are stretched over solid wood stretcher bars. Framed canvases use high-quality pine floating frames.

Are the canvases ready to hang?

Yes. Our canvases (and framed canvases) arrive ready to hang with mounting/hanging hardware attached.

Will the colors match what I see on my screen?

We use high-quality printing to keep colors as accurate as possible, but every screen displays color slightly differently depending on settings and brightness. Minor differences between what you see online and the final print are normal.

Are there brand labels on the artwork?

There may be small manufacturer markings or labels on the back of the frame or stretcher bars. These aren’t visible from the front and don’t affect the look of the artwork when it’s hanging.

What sizes do you offer?

Available sizes depend on each artwork and product type. On every product page, you’ll see a size selector with all the options for that piece.

Can you do custom sizes or custom designs?

If you need a different size than what’s listed, or you’re interested in a custom piece, contact us and we’ll let you know what’s possible.

Ordering & Shipping

Do you offer free shipping?

Yes — we offer free worldwide shipping.

Where do you ship from?

We work with professional print studios and source materials from facilities in the US, Canada, Europe, the UK, or Australia, depending on your location and product availability. Whenever possible, your order is produced closer to you to improve delivery speed and reduce shipping impact.

Which countries do you ship to?

We ship to most countries worldwide. At checkout, you’ll see the available options for your address. If your country doesn’t appear, contact us.

How long will my order take to arrive?

Every artwork is made to order. Typical timelines are:

Production time: usually a few business days to print, stretch/frame, and pack your artwork.
Shipping time: once shipped, most orders arrive in about 4–7 business days, depending on your location.

During holidays or very high-demand periods, production and shipping may take a bit longer.

How can I track my order?

As soon as your order ships, you’ll receive a shipping confirmation email with a tracking link.

Will I have to pay customs or import fees?

Depending on your country and order value, customs duties, VAT, or import taxes may apply. These charges are set by local authorities and are the responsibility of the customer.

Why did my items arrive in separate packages?

Different items in the same order may be produced or shipped from different facilities. When that happens, you’ll receive separate tracking numbers and packages.

Returns, Exchanges & Order Issues

What is your return window?

You have 30 days from delivery to request a return. This applies worldwide.

Do you accept returns if I change my mind (or ordered the wrong size)?

Yes. We accept “change of mind” returns within 30 days of delivery.

Items must be unused and in the original packaging.
For change-of-mind returns, the customer is responsible for return shipping (we recommend a trackable service).
Shipping costs are non-refundable.

What if my order arrives damaged, defective, or misprinted?

If your order arrives damaged, misprinted, or with a manufacturing defect, we’ll offer a free replacement or a full refund.

Contact us within 30 days of delivery.
Include your order number and clear photos of the issue (and packaging, if damaged).
In most cases, you won’t need to return the defective item.

Are there items that can’t be returned?

Some items are non-returnable for change-of-mind (unless defective), including:

Personalized/custom products (e.g., customized text or uploaded photos)
Gift cards

How do I start a return?

Email us at contact@ericaprints.com with your order number and the reason for return. We’ll reply with the correct return instructions and the return address closest to your location. Please don’t send items back without contacting us first.

When will I get my refund?

Once your return is received and inspected, we’ll notify you of approval/rejection. If approved, refunds are processed back to the original payment method (timing depends on your bank/payment provider).

What if my package is lost in transit?

If tracking hasn’t updated for several days or the estimated delivery date has significantly passed, contact us as soon as possible (no later than 30 days after the estimated delivery date) so we can investigate with the carrier. If confirmed lost, we’ll send a replacement.

What if tracking shows “Delivered” but I didn’t receive it?

First check around your property and with neighbors/building staff, then contact the carrier. We can help guide next steps, but we aren’t responsible for theft of packages confirmed as delivered.

Can I change or cancel my order after placing it?

Because each piece is made to order, production can begin shortly after purchase. If you need a change or cancellation, contact us immediately and we’ll do our best to help if production hasn’t started yet.

FAQ

FAQ